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ITIL® – Release, Control And Validation (RCV) 4 Days Training in Sacramento, CA

Monday, September 2, 2019, 4:00 PM


Course Description: Mastering ITIL Intermediate Courses requires IT professionals to obtain great insight into the ITIL body of knowledge and to learn how to apply ITIL in real life. ITpreneurs’ blended Release, Control, and Validation (RCV) training Course uses an optimal mix of training methods to achieve this result in a way that is most convenient, effective, and economical to learners. Learners obtain the “knowing” component of the Course by completing 10 hours of self-paced eLearning in their own time and at their own pace. After completing the eLearning component of the Course, the program taps into the natural strengths of the classroom. In 2.5 days, learners are provided with a safe environment where they can learn to “apply” their knowledge through a combination of case studies, assignments, and role plays. Thinking beyond the traditional classroom “box” and presenting students with an optimal mix of Learning methods. This ITIL Intermediate Course immerses learners in the practical aspects of the ITIL Service Lifecycle and Processes associated with the Release, Control, and Validation of services. The main focus of this Course is on the operational-level Process activities and supporting methods and approaches to executing these Processes in a practical, hands-on Learning environment.   Course Topics: ●     Course Introduction ●     Introductions ●     Course Introduction ●     Course Learning Objectives ●     Unique Nature of the Course ●     Course Qualification Scheme ●     Service Transition ●     Purpose and Objectives of Service Transition ●     Scope of Service Transition ●     Business Value of Service Transition ●     Processes Within Service Transition ●     Aspects of Developing Effective Service Transition Strategy ●     Initiatives for Preparation of Service Transition ●     Planning and Coordinating Service Transition Activities ●     Providing Transition Process Support ●     Generic Roles Involved in Service Transition ●     Change Management ●     Purpose and Objectives ●     Scope of the Process ●     Business Value of the Process ●     Policies, Designs, and Planning Considerations ●     Types of Change Requests ●     Role of Change Models, Change Proposals, and Standard Changes ●     Remediation Planning ●     Main Activities, Methods, Techniques, and Relationship with RCV ●     Triggers, Inputs, Outputs, and Interfaces with Other Processes ●     Information Management ●     Process Measurement ●     Challenges and Risks ●     Operational Activities of Change Management During the Service Operation Lifecycle Stage ●     Managing Organization and Stakeholder Change as an Essential Part of Continual Improvement ●     Service Asset and Configuration Management ●     Purpose and Objectives ●     Scope of the Process ●     Business Value of the Process ●     Policies, Designs, and Planning Considerations ●     Main Activities, Methods, Techniques, and Relationship with RCV ●     Triggers, Inputs, Outputs, and Interfaces with Other Processes ●     Information Management ●     Process Measurement ●     Challenges and Risks ●     SACM Activities Performed on a Daily Basis by Service Operation ●     SACM Roles ●     Release and Deployment Management ●     Purpose and Objectives ●     Scope of the Process ●     Business Value of the Process ●     Policies, Designs, and Planning Considerations ●     Phases of Release and Deployment Management ●     Triggers, Inputs, Outputs, and Interfaces with Other Processes ●     Information Management ●     Process Measurement ●     Challenges and Risks ●     Release and Deployment Management Activities and Service Operation ●     Release and Deployment Management Roles ●     Service Validation and Testing ●     Purpose and Objectives ●     Scope of the Process ●     Business Value of the Process ●     Policies, Designs, and Planning Considerations ●     Main Activities, Methods, Techniques, and Relationship with RCV ●     Triggers, Inputs, Outputs, and Interfaces with

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180 Promenade Cir #300
Sacramento, CA

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